Work Experience[top]
Avenue A | Razorfish, Senior Information Architect, (2006-present), Austin, Texas
Client List
- AT&T
- Belk Department Stores
- First National Bank of Omaha
- Microsoft Windows Live, Vista
- Nokia for Business
- Premiere Global Services
- Southwest Airlines
Powered, Inc., User Experience Consultant (2006), Austin, Texas
- Performed a user experience evaluation of Powered's websites, customized to include information gathered from stakeholder interviews, context of use analysis, and user experience objectives derived from business objectives.
- Prioritized evaluation findings and generated recommendations for the websites regarding navigation, visual clarity, accessibility, registration process, and email communication.
University of Texas, Teaching Assistant (2005-2006), Austin, Texas
Teaching Assistant for Dr. Don Turnbull (Information Architecture and Design, Knowledge Management Systems, Semantic Web Technologies)
- Revised four websites based on faculty and student feedback, incorporation of updated resources, and changing industry standards. Tools used included HTML, CSS, and Dreamweaver.
- Maintained Class websites throughout the semester, which included posting of student projects and papers, maintenance of links and downloads, and facilitation of faculty/student communication.
- Created a Visio tutorial (print, HTML, and video versions) based on a faculty needs analysis; the tutorial is currently used in core classes to aid generation of required deliverables.
- Coached students in a multi-platform lab setting, directing students to appropriate software programs and learning resources, demonstrating software, troubleshooting student issues, and teaching short courses for programs such as Visio, Dreamweaver, and Nvu.
BRIO Corp., Territory Sales Manager (1999-2003), Syracuse, New York
- Managed a seven state territory selling to 85+ independent toy retailers.
- Created a customized sell-through analysis to develop a more tailored product selection for clients, resulting in increased product turnover and higher revenue.
- Resurrected inactive accounts through consistent sales calls, resulting in increased customer loyalty, as well as a 20% gain in sales.
- Designed training tools based on customer feedback, resulting in highly effective retailer workshops, supplemented by selling guides focused on enhancing product and sales knowledge.
Additional Experience:
OfficeMax, General Manager (1998-1999)
Greenman Bros., General Manager (1996-1998)
Sesame St. General Stores, Store Manager (1995-1996)
Limited Express, Assistant Manager (1994-1995)
CVS Pharmacy, Store Manager (1990-1994)
Professional Affiliations[top]